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Madeline Backpackers

Returns & Refunds Policy

Home / Returns & Refunds Policy

1. Returns Eligibility:
You may return most items within 14 days of delivery for a refund or exchange. Items must be unused, in original packaging, and in resaleable condition.

2. Non-Returnable Items:
Certain items such as perishable goods, customized products, and clearance sale items are non-returnable.

3. Return Process:
To initiate a return:

  • Contact us with your order number and reason for return.

  • Once approved, ship the item back to us at the address provided.

  • You are responsible for return shipping costs unless the item was defective or sent in error.

4. Refunds:
Once your return is received and inspected, we will notify you of approval. Refunds will be processed to your original payment method within 5–10 business days.

5. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement or full refund.

Availability

Monday - Sunday
09:00 - 18:00

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